Zbotic Support

What can we help you with?

Search the help articles, raise a support request, or talk to us directly — most questions are answered without waiting for a reply.

Have an order with us? Sign in to see your orders and requests in one place.

Help with an order

Every Zbotic order has an account. Sign in to raise a request against a specific order — delivery, damage, returns, invoices — and track every reply.

Sign in to My Account

No account handy?

Verify your email address with a 6-digit code and you can raise a request or follow up on one — no password needed.

Continue with email

Talk to us

Mon–Sat, 09:30–18:00 IST. WhatsApp is usually the fastest way to reach the desk.

All help articles

Payments & COD

Availability

  • COD is available for a select list of pincodes, as supported by our courier partners. Enter your delivery pincode at checkout — if COD is available for your address and cart, it appears as a payment option automatically.
  • COD is available for order values between ₹250 and ₹15,000 (cart total including tax and shipping).

  • COD is not available on some restricted accounts/addresses and cannot be combined with certain shipping methods.

COD fee

  • A COD handling charge of ₹100 per order applies. This covers the cash-handling fee charged by the courier and is shown clearly at checkout before you place the order.

How COD orders work

  1. Place your order and choose Cash on Delivery at checkout.
  2. You will receive an automated confirmation call — press 1 to confirm your order or 2 to cancel it. Your order is processed only after confirmation.
  3. Pay the full amount in cash to the courier at the time of delivery. The payable amount is printed on the package invoice.

Good to know

  • Prepaid is faster: we ship 99% of prepaid orders the next day, and you avoid the ₹100 COD fee. If you're confident about your purchase, prepaying is the better deal.
  • COD refunds (for returns/cancellations) are made by bank transfer — we'll ask for your account holder name, account number, IFSC code and bank name — or via a secure Razorpay refund link sent to your phone/email.

Support requests

Raise or follow up on a request

Verify the email address you used with us and your requests appear below. Signed-in customers manage everything from My Account → Support.

Contact support

Sign in to see all your orders and past requests in one place. Sign in

or continue as a guest

Use the address you placed the order with, so we can find it.

Prefer email? Write to [email protected] — we reply within one business day.

Chat with us