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FAQs

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

ZBOTIC has associated with trusted courier partners to make sure quicker and faster deliveries of orders. Below are the details for Shipping Charges and Delivery time based on selected priorities. 

1) Express Shipping : Rs75/- The order gets delivered within 3-4 working days. 

2) Table Rate : Rs69/- upto 500gm. The order gets delivered within 5-7 working days.  The Courier Charge changes  depending on the weight of the parcel above 500gm.

3) Free Shipping : Free shipping is applicable to the purchase of Rs. 499 and above. The order gets delivered within 5-7 working days.

4) Store Pick Up : This is applicable for Pune specific customers who can visit and pick up their parcel by themselves or arrange third party pick up them.

How do I track my order?

If you want to track your order & you want to get all shipping updates so you can easily check your orders on our site. Click Here.

Need Quotation for Bulk Items?

We have dedicated team to provide quotation if your have multiple requirements or project BOM. 

 

Please raise a ticket from our “Support Tab” for Need quotation.  You need to provide details of your requirements or BOM file, our team will check the list and provide quote for the same promptly. 

 

We will suggest if possible then provide us our SKUs of required products, that will help our team to prepare quick quote and update you. 

 

For correct quotation, kindly provide below details –

1. Company Name

2. Nature of Business 

3. Product Details

4. Quantity 

Do I receive an invoice for my order?

Yes.  You receive an invoice at delivery of ordered goods.  We generate Invoice of every order placed on our online store Zbotic.in.

 

Please check invoice after receiving your parcel inside the box and match the details.

 

For any dispute, please email us on support@zbotic.in

PAYMENT INFORMATION

Missing Parts or Accessories in the Parcel?

There are very less possibilities that the parcel will have some missing parts or accessories. We pack every order  under strict and automated system to avoid any such issues. 

 

But even if the customer receives an incomplete order or with missing accessories or components, then please submit a ticket mentioning the below details to investigate and revert you with proper resolution.

 

1. Order ID
2. Email ID used at the time of placing order.
3. Snapshots of the package and Invoice


4. Product SKU of Missing Item and Missing Quantity 

Our operations run on an automated system, if the item is missing in a particular order then our system will show that the extra material is in stock which means that some orders are shipped with missing items, and this way we will be sure.


Once confirmed that the item is missing from the parcel, we will inform regarding the same and will send the same without any additional courier charges. 

Note : The complain of missing part is only acceptable if ticket or complain has been raised / submitted  in 2 days from the Delivery date. 

What should I do receive a damaged or wrong product?

We at ZBOTIC take all measures to ensure proper and intact packing of ordered items to avoid any physical damage in transit or even in worst handling by at multiple channels.

 

Still if customer received the package in damaged condition, please contact us immediately after receiving the item and inform our team, we are there to help on the same. 

 

Please make sure to contact us immediately after receiving the parcel, otherwise return will be not applicable. 

 

Follow below guidelines to raise your ticket for the same. 

 

1. Submit a Ticket through Our Web Portal/Email 

2. Mention Order ID 

3. Attached Image of damaged box/ Items 

4. Provide us email ID and Mobile number which has been used while placing order

Our Team will investigate and provide the resolution within 48hours.  

Based on investigation feedback, we will arrange Replacement and will ask/initiate return back of damaged parcel or items.

 

**Please make sure to inform us same day about damaged parcel or item

Can I change or cancel my order?

Since we always strive to deliver orders as quickly as possible, the cancellation of orders may not always be possible based on our order processing system.


If it is still early in the order process, you can request for cancellation from your account or you can write immediately to our support team and we may be able to cancel or place a new one with the item you want.

But we can not cancel or change any information if the order has already processed for shipment including details like Shipping Address, Billing Information, Item, or Quantity. 

Once the order has been processed and despatched, all orders are subject to our Return and Replacement policies. There will be deduction of Courier charges for both sides if order has been cancelled after shipment processed from warehouse.

How Do I Pay For my Purchases Online ?
You can pay through multiple payment options available on the checkout page. You can pay through Credit/Debit Card, Internet Banking, Mobile Payments, Manual bank transfer etc.
We offer multiple online payment methods:

1 – Credit Card issued by Visa / MasterCard / Diners / American Express

2 – Debit Card issued by Indian Banks

3 – Net Banking

4 – UPI

5 – Cash On Delivery [COD]

 

DO YOU OFFER CASH ON DELIVERY?

Yes, we do offer cash on delivery to a select list of pin-codes and for order amounts under Rs. 50,000, as mandated by our courier partners. With Cash on Delivery, you can pay in cash at the time of actual delivery of the product at your doorstep, without making advanced payment online. The payment amount is reflected in the package invoice for your reference.

Once you place a COD order, our executive will call you to confirm your order only after which your order will be processed.
It is best to prepay your order and buy confidently.

WHAT INFORMATION DO I NEED TO FOR ONLINE PAYMENTS?

Credit Card: You would need to provide us with the card holder name, card number, CVV number and card expiry date. All these details are available on the credit card itself. You would also need to have your 3D-secure password or one-time password (OTP) sent to your registered email ID or phone number for secure confirmation of the transaction.

Debit Card: You would need to provide us with the card holder name, card number, CVV number and card expiry date. All these details are available on the debit card itself. You will then be re-directed to your bank’s secure page for 3D-secure authorization where further validation details may be required.

Net Banking: You would need to select your preferred bank, and provide the bank account number and IPIN.

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