Zbotic offers a 100% refund or replacement guarantee against shipping damage, wrong items, missing parts, and manufacturing defects — provided you report the problem within the eligibility window and follow the steps below.

Eligibility windows

• Shipping damage, wrong item received, or missing parts: report within 5 days of delivery (per our published Shipping & Return Policy). We strongly recommend reporting within 48 hours of delivery so your claim can be verified quickly.

• Faulty / not-working product: report within the product's warranty period — a minimum of 15 days from the date of shipment, unless a longer warranty is stated on the product page.

• Items must be returned in their original packaging, with all accessories, manuals and protective materials.

What is NOT eligible

• Products damaged by misuse, static discharge, neglect, accident, or reverse polarity (burnt boards).
• Products that have been soldered, modified, configured, or altered in any way — these cannot be refunded or replaced.
• Returns without a valid reason. Zbotic reserves the right to take the final decision on all refund requests.

How to raise a return / replacement

1. Contact support ([email protected] or the support portal) with your order number and the email ID used when ordering.
2. Attach evidence:
3. Faulty product → a short testing video demonstrating the issue (this is required — it speeds up resolution significantly).
4. Missing parts → an unboxing video of the package, plus photos.
5. Damage / wrong item → clear photos of the parcel and product received.
6. Our team reviews the evidence (typically within 48 hours) and approves the return with an RMA reference.

7. Return pickup: where our courier partners support reverse pickup at your pincode, we arrange the pickup and share tracking details with you. If reverse pickup is not serviceable in your area, we will ask you to ship the product to the return address we provide and will reimburse your return shipping up to ₹70.

8. Pack the product securely with all accessories. Write the RMA number on the shipping box only — do not write on the product packaging. Share the courier receipt and tracking details with support after dispatch.

After we receive the return

• Every returned product goes through inspection and testing at our facility. We record a short test video for transparency; you can ask to see it.
• Confirmed faulty / damaged / wrong item: we ship a replacement free of cost (return shipping on us), or refund if you prefer. If the item is out of stock and can't be replaced, we issue a 100% refund.
• Product found working: it is re-shipped back to you and return shipping charges are not reimbursed.

Refund timeline

• Once your refund is initiated (after pickup and inspection), the amount is credited back within 2–5 working days.
• Refunds go to your original payment method. For COD orders, refunds are made by bank transfer (we will ask for your account holder name, account number, IFSC code and bank name) or via a secure Razorpay refund link.
• Exact posting time can vary with your bank; refunds are not credited on bank holidays and weekends. If a refund hasn't arrived after the timeline above, contact support with your order number.