Zbotic Support

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Search the help articles, raise a support request, or talk to us directly — most questions are answered without waiting for a reply.

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Money Deducted but No Order Got Placed

It happens sometimes. In such cases, the money is neither with us nor with the bank, but if we receive your money without an order, we will refund it within 2-3 working days. Rest assured, the money will come back to your bank account after 10-15 working days once the payment reconciliation happens at the bank’s end.

If the money still does not reflect in your bank account, contact us and we will get back to you.

What you need to do:

Submit a ticket mentioning:

1. Name of the customer

2. Email ID used at the time of placing the order

3. Any reference number of the transaction that you received from the bank

Support requests

Raise or follow up on a request

Verify the email address you used with us and your requests appear below. Signed-in customers manage everything from My Account → Support.

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Use the address you placed the order with, so we can find it.

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