At Zbotic.in, we follow the highest standards for packaging. We make sure that our products remain intact even with some of the worst handling.

As per our experience, even if the box may appear to be damaged badly from outside, the product inside works for most cases. Having said so, if at all you receive a damaged product (found after you use the product), it’s better to get in touch with us — we are here to take care.

If you receive the package in a badly damaged condition, make sure to contact us immediately within 2 days from the delivery date, else the return will not be possible.

What you need to do:

Submit a ticket mentioning:

1. Order number

2. Email ID used at the time of placing the order

3. Some snapshots of the damaged parcel along with the damaged product

Once the ticket is submitted, we will get back to you within 48 hours with the resolution.

Type of resolutions:

1. We will send you a replacement, or

2. We will ask you to send the damaged part back to us.

Who pays for the return shipping?

We will reimburse up to Rs 70 as return shipping charges borne by you at the time of sending back the parcel. For this, we will ask for your bank details and transfer the Rs 70 amount to your bank.

Make sure to contact us within 2 days from the delivery date, else the return will not be possible.