Chances are very slim that the parcel will have some missing parts or accessories. But even if you receive an incorrect order, please submit a ticket mentioning the below details and we will get back to you.
What you need to do:
Submit a ticket mentioning:
1. Order number
2. Email ID used at the time of placing the order
3. Snapshots of the package showing the wrong item
4. What you ordered
5. What you received (a brief description to help us identify the product)
Once the ticket is submitted, we will get back to you within 48 hours. We will email you if we need further information; otherwise, we will ship you the product you actually intended (“The Right Product”).
Why might we ask for further information?
Our operations run on an automated system. If the item is missing in a particular order, our system will show that extra material is in stock — meaning some orders may have been shipped with incorrect items. This way we can verify and be sure.
Once confirmed, we will ask you to send the wrong item back to us.
What you need to do:
As soon as the wrongly delivered product is shipped back to us, you are required to send the snapshot of the packed parcel and the tracking details of the same.
Once these are submitted, our executive will send the right product to you.
Who pays for the return shipping charges? We will reimburse up to Rs 70 as return shipping charges borne by you. For this, we will ask for your bank details and transfer the amount to your bank account.
Make sure to contact us within 2 days from the delivery date, else the return will not be possible.