It may sometimes happen that an item may not work or is difficult to put into action. In this case, visit the product page on Zbotic.in and make sure that you are not missing any instruction on the “How to Use” section.
If you are sure that the item is really faulty, we will be more than happy to assist you.
What you need to do:
Submit a ticket mentioning:
1. Order number
2. Email ID used at the time of placing the order
3. Attach a small video and snapshots demonstrating that the product is not working — Explaining details of the entire issue could be cumbersome. Attaching a video along with the ticket gives a clear and quick understanding of the issue, and resolution time reduces significantly.
Once the ticket is submitted, we will get back to you within 48 hours.
We will check all the details, and once you get the approval from us, you can send the product back to us with the tracking details.
Please make sure the product is in good condition and is not physically damaged or burnt due to polarity reversal.
The product needs to be sent to the below address:
Moxie Supply Pvt Ltd
Goyal Industrial Complex, Above Jayaka Tea,
J-514, Gawali Matha Chowk, Telco Road,
Bhosari, Pune – 411026, India
Once you send the product back to us, kindly share the tracking details with us.
After inspection of the product at our end, we will provide you with your preferred resolution which can be one of the following:
1. If we find it faulty: We can send you a replacement (and also refund the return shipping charges up to Rs 70) or refund up to Rs 70 as return shipping amount along with the order amount.
2. If the product is working: We can reship it back to you, in which case the return shipping charges won’t be paid back to you.
Zbotic.in reserves the right to reject such refunds if the product does not meet our criteria.
To build the confidence of the customer and to provide more insight into the technical issue, we always shoot a small video of the test that we do to check the received product. If needed, customers are encouraged to go through the video to get more clarity.
Make sure to contact us within the warranty period of order delivery, else the return will not be possible.