Search the help articles, raise a support request, or talk to us directly — most questions are answered without waiting for a reply.
Have an order with us? Sign in to see your orders and requests in one place.
Every Zbotic order has an account. Sign in to raise a request against a specific order — delivery, damage, returns, invoices — and track every reply.
Sign in to My AccountVerify your email address with a 6-digit code and you can raise a request or follow up on one — no password needed.
Continue with emailMon–Sat, 09:30–18:00 IST. WhatsApp is usually the fastest way to reach the desk.
Submit a ticket mentioning the below details:
1. Order number
2. Reason for cancellation
Once the ticket is submitted, we will check:
- If the order is yet to be shipped: We will cancel the order and process your refund to your original mode of payment.
- If the parcel is already out of the warehouse and is in transit: You can reject the parcel so that it will come back to us.
Please note that once you accept the parcel, the return process would need to be followed.
Support requests
Verify the email address you used with us and your requests appear below. Signed-in customers manage everything from My Account → Support.
Sign in to see all your orders and past requests in one place. Sign in
Prefer email? Write to [email protected] — we reply within one business day.
