You completed payment, the money left your account — but there's no order confirmation and nothing in My Account. Don't worry: this is almost always a temporary sync delay between the payment gateway and our store, and your money is safe.
What's happening
When you pay online, the gateway (e.g. Razorpay) confirms your payment first, and the order record follows a few moments later. Occasionally this takes longer — a network drop right after payment, a slow gateway callback, or a bank-side delay can leave the payment "successful" while the order hasn't appeared yet.
What to do
- Wait 15–30 minutes, then check:
- Your email (including spam) for an order confirmation
- My Account → Orders on zbotic.in
- Do NOT pay again or re-place the order — if the first payment went through, paying twice creates a duplicate charge that then needs a refund cycle.
- If the order still isn't visible, contact support (WhatsApp +91 20 6913 4444 or [email protected]) with:
- Your name and the email ID / phone number used at checkout
- The payment ID / transaction reference / UTR number from the bank or gateway confirmation (SMS or email)
- A screenshot of the successful payment
- Our team matches the payment against gateway records and either links it to your order or confirms the status.
Outcomes
- Payment received and order found: we confirm the order and it's processed normally — you'll get tracking details once shipped.
- Payment received but no order was created: we initiate a refund within 2–3 working days. Depending on your bank's reconciliation, the amount reflects in your account within 10–15 working days.
- Payment failed / auto-reversed: the money never reached us — the bank auto-reverses it, typically within 5–7 working days.
If a promised refund doesn't reflect after the timeline above (note: refunds don't post on bank holidays/weekends), contact us again with the same reference details.