How to place an order
- Browse zbotic.in and add products to your cart. Each product page shows the SKU, price, stock status and a "How to Use" section.
- In the cart, use "Estimate Shipping" to see shipping options and costs for your pincode, and apply any coupon code you have.
- Proceed to Checkout, fill in your billing/shipping details (add your GSTIN here if you need a business invoice), choose a shipping method and payment method, and place the order.
- You'll receive an order confirmation by email, and tracking details by email/SMS once the parcel ships.
Account required (no guest checkout)
- An account is required to place an order — you can register during checkout using either your phone number or email address. Having an account lets you track orders, download invoices, and speeds up returns.
Payment methods
Credit/debit cards (Visa, MasterCard, Diners, Amex), UPI, net banking, wallets, and Cash on Delivery (where available — see the COD article). All online payments are processed through secure, OTP/3D-Secure–verified gateways.
Downloading your invoice
- Log in at zbotic.in → My Account → Orders, open the order and use the invoice download option to get your GST invoice PDF.
- If you need a soft copy re-sent or a correction (only possible before dispatch), contact support with your Order ID.
Password reset
On the login screen, click Reset Password — you can reset using either your registered phone number or email address. If you no longer have access to either, contact support from any channel with your order details for verification.
Tracking an order
- zbotic.in/track-order, or My Account → Orders
- Or simply message our WhatsApp support line (+91 20 6913 4444) with your order number — the assistant can look up live dispatch and delivery status.
Changing or cancelling an order
Only orders still in "Pending" or "Payment Verification" status can be changed or cancelled — email us as soon as possible. Once shipped, an order can't be altered; you can refuse the parcel at delivery so it returns to us. Cancellations of prepaid orders are refunded within 2–5 working days; note that payment-gateway charges of 2–3% may be deducted on some cancellations, as gateways retain their commission even on refunded orders.