Frequently Asked
Questions
Everything you need to know about ordering, shipping, returns, and payments — answered clearly and quickly.
Pre-Ordering FAQs
Shipping charges, payment options, stock availability, and more — everything you need to know before placing an order.
1) Standard Shipping: Rs 49 — The order gets delivered within 3-5 working days. (6-7 days in case of batteries as they travel through surface transport)
2) Free Shipping is applicable on purchases of Rs 999 and above. The order gets delivered within 5-7 working days. (8-10 days in case of batteries)
3) Express Air Shipping: Rs 99 and above (depending on parcel weight). The order gets delivered within 3-5 working days.
4) Same-Day Delivery is only applicable for Pune-specific pin codes. Charges: Rs 79. Delivery between 1 PM to 9 PM. (Order before 12:30 PM)
Important: Sunday same-day delivery is not available.
You can pay through multiple payment options on Zbotic.in at the checkout page: Credit/Debit Card, Internet Banking, Mobile Payments, Manual Bank Transfer, and Wallets. You can also apply a coupon that you might have received from Zbotic.
Cash on Delivery (COD) is offered on Zbotic.in and is location dependent. COD applicability is determined once you enter the pin code. The COD service is chargeable (Rs 25), charged by the shipping company for cash handling.
Once you place a COD order, our executive will call you to confirm your order. It is best to prepay your order and buy confidently.
We are here to answer your technical queries before you purchase. Submit a support ticket mentioning:
- Product code/SKU — found on the product page (right-hand side of the product image)
- Brief description of your query
We will get back to you soon with the possible answers.
Submit a ticket with all the details and we will provide a quote right away. Mentioning product SKUs from Zbotic.in makes processing faster.
Please include:
- Name which should appear on the quotation along with the address
- Required products and quantities
Restocking time generally varies from 3 days to 1 month depending on the product category.
To know a specific restocking time, submit a ticket mentioning the Product code/SKU and your query. We will get back to you soon.
Post-Ordering FAQs
Cancellations, returns, refunds, invoices, and delivery issues — we've got you covered.
Submit a ticket with your order number and reason for cancellation.
If not yet shipped: We will cancel the order and refund to your original payment mode.
If already in transit: You can reject the parcel so it comes back to us.
Once you accept the parcel, the return process would need to be followed.
First, check the product page on Zbotic.in for any “How to Use” instructions you might have missed.
If the item is genuinely faulty, submit a ticket with:
- Order number
- Email ID used when placing the order
- A short video and snapshots demonstrating the issue
We will respond within 48 hours. After approval, send the product to:
Goyal Industrial Complex, Above Jayaka Tea,
J-514, Gawali Matha Chowk, Telco Road,
Bhosari, Pune – 411026, India
If faulty: Replacement or refund + up to Rs 70 return shipping reimbursement.
If working: We reship it back; return shipping is not reimbursed.
Contact us within the warranty period, else the return will not be possible.
GST invoices are sent automatically once the order is placed. If you have a valid GST number, mention it while placing the order.
For alterations, submit a ticket with your Order ID and the changes needed.
Important: We cannot provide revised invoices once the order is dispatched. Raise requests soon after placing your order.
You receive tracking details via email/SMS once shipped. Track your order at zbotic.in/track-order.
For delivery issues, first check with neighbours, security guard, or watchman. If the issue persists, raise a ticket or email [email protected] within 48 hours.
Submit a ticket with:
- Order number & email ID
- Snapshots of the package showing the wrong item
- What you ordered vs. what you received
We respond within 48 hours. Once confirmed, we ship the correct product. Return shipping reimbursed up to Rs 70.
Contact within 2 days of delivery, else return is not possible.
Contact us within 2 days of delivery. Submit a ticket with your order number, email, and snapshots of the damage.
We will respond within 48 hours with either a replacement or a return request (shipping reimbursed up to Rs 70).
Submit a ticket with your order number, email, and snapshots showing the missing item.
We respond within 48 hours. Once confirmed, we ship the missing item immediately.
Contact within 2 days of delivery, else return is not possible.
If we receive your payment without an order, we refund within 2-3 working days. The money reflects in your account after 10-15 working days (bank reconciliation).
Submit a ticket with your name, email, and transaction reference number from the bank.
Unconfirmed order: Refund within 1-2 working days. Money reflects after 10-15 working days.
Cancelled / Faulty / Wrong item: Refund to original payment mode within 10-15 working days.
Refunds are not credited on bank holidays and weekends. Still having an issue? Submit a ticket and we'll help.
Still Have
Questions?
Our support team is ready to help. Submit a ticket or contact us directly — we typically reply within 2 hours during business hours.